Privacy Policy

Last updated: August 15, 2026

Teni The Label operates this store and website, including the related information, content, features, tools, products and services provided through the website (the "Services").

This Privacy Policy explains how Teni The Label collects, uses, stores and shares your personal information when you visit our website, place an order, or contact us.

We only collect and use personal information that is reasonably necessary to operate our store, process and fulfil your orders, provide customer service, prevent fraud and comply with our legal obligations.

Personal Information We Collect

When you place an order with us, we may collect:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Details of the products you purchase
• Order and transaction information
• Payment and payment confirmation information
• Information you provide when contacting us about an order, return or other enquiry

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website. This information may be collected through cookies and similar technologies used by Shopify and our website.

We do not intentionally collect sensitive personal information unless it is necessary and permitted by law.

How We Use Your Personal Information

We use your personal information only where necessary for the following purposes:

Processing and fulfilling orders

We use your information to process payments, confirm and fulfil your order, arrange delivery, communicate with you about your order and deal with returns or other issues relating to your purchase.

Customer service

We use information you provide to respond to enquiries and provide assistance relating to our products or your order.

Security and fraud prevention

We may use personal information to help protect our website and customers, detect and prevent fraudulent or unlawful activity, and maintain the security of our Services.

Legal and business obligations

We may retain and use certain information where necessary to comply with legal, tax, accounting or other regulatory requirements, resolve disputes, enforce our terms and protect our legal rights.

Our Legal Bases for Processing

Where UK data protection law applies, we process your personal information using the following legal bases where applicable:

• Contract: where processing is necessary to process and fulfil your order or provide services you have requested.
• Legal obligation: where we are required to process or retain information to comply with the law.
• Legitimate interests: where processing is necessary for purposes such as website security, fraud prevention, maintaining our business and protecting our legal rights.

Where we rely on your consent, you may withdraw that consent at any time.

Marketing

We do not currently use your personal information to send you marketing emails, text messages or other promotional communications.

We do not sell your personal information.

If our approach to marketing or the use of personal information changes in the future, we will update this Privacy Policy and provide any notices or obtain any consent required by law.

Who We Share Your Personal Information With

We only share personal information where it is necessary to operate our business and provide our Services.

This may include:

• Shopify, which hosts and supports our online store and processes information relating to your use of the Services and your orders.
• Payment providers, to process your payment securely.
• Delivery and shipping providers, to deliver your order.
• Technology and service providers that help us operate our website and business.
• Government, regulatory or law-enforcement authorities, where we are legally required to provide information.

We do not sell your personal information to third parties.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information relating to your use of our website and orders in order to provide and support the Services.

Information you submit through our website may be processed by Shopify and its service providers, including in countries outside the UK.

You can read more about how Shopify processes personal information in Shopify's Privacy Policy.

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, including for shopping, checkout and security.

Other cookies may be used by Shopify or third-party services to help operate and improve the website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, through our cookie preferences.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We recommend that you review the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can consider whether the information should be deleted.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for as long as necessary to fulfil your order, deal with returns or disputes, maintain appropriate business records and comply with our legal, tax and accounting obligations.

Information relating to customer enquiries may be retained for as long as reasonably necessary to respond to and resolve the enquiry.

We do not retain personal information indefinitely where there is no longer a legitimate reason to do so.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

Your Rights

Depending on the circumstances and subject to applicable law, you may have rights including:

• The right to access the personal information we hold about you.
• The right to correct inaccurate information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain processing.
• The right to data portability in certain circumstances.
• The right to withdraw consent where we rely on consent to process your information.

You may exercise your rights by contacting us using the details below.

We may need to verify your identity before responding to certain requests.

Complaints

If you have concerns about how we use your personal information, please contact us first using the details below so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

International Transfers

Some of our service providers, including Shopify and its service providers, may process personal information outside the UK.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.

Any updated version will be posted on this page with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Teni The Label
Email: contact@tenithelabel.com

For the purposes of applicable UK data protection law, Teni The Label is the data controller of your personal information.