What's the return policy? 

• Return are accepted within 14 days of receiving your order
• Items must be in thier original condition unwashed and unworn with all tags and protective packaging

Are there charges for a return? 

• For UK returns there is a £4.60 charge if you use the CollectPlus option available, which will be deducted from your refund
• Alternatively, You can use your own return shipping method with no charge from us. Please use a tracked delivery service and keep your proof of postage as we won't be held responsible for lost parcels
• If a CollectPlus label/QR code is requested and then not used this will be still be deducted from your refund so please choose carefully 
• Original shipping charges are non-refundable 
• For international returns the return cost will be covered by you, please use a tracked service 

How do I return? 

• Select the items you want to return within our returns portal
• Items sent back to us without requesting a return first will not be accepted 
• You will receive a confirmation email with the return shipping options once the return request is received
• Please ship the items back in thier original packaging
• Please include your customer invoice within your parcel, if you have lost this, contact us and we can share a copy via email

When will I receive my refund? 

• Please allow upto 10 working days for refunds to be processed once returns have been received
• Once received and inspected, we will send an email to notify you of the approval or rejection of your refund
• Approved return funds will automatically be refunded to the original payment method and a confirmation email of such shared
• For international orders any cutsoms and duties we may incur on retrieving this parcel will be deducted from your refund