To start the return process for your order, please enter your email address or phone number and the order number below.

What's the return policy? 

  • Return are accepted within 14 days of receiving your order
  • Items must be in thier original condition unwashed and unworn with all tags and protective packaging

Are there charges for a return? 

  • For UK returns there is a £4.60 charge if you use the CollectPlus option available, which will be deducted from your refund
  • Alternatively, You can use your own return shipping method with no charge from us. Please use a tracked delivery service and keep your proof of postage as we won't be held responsible for lost parcels
  • If a CollectPlus label/QR code is requested and then not used this will be still be deducted from your refund so please choose carefully 
  • Original shipping charges are non-refundable 
  • For international returns the return cost will be covered by you, please use a tracked service 

How do I return? 

  • Select the items you want to return within our returns portal
  • Items sent back to us without requesting a return first will not be accepted 
  • You will receive a confirmation email with the return shipping options once the return request is received
  • Please ship the items back in thier original packaging
  • Please include your customer invoice within your parcel, if you have lost this, contact us and we can share a copy via email

When will I receive my refund? 

  • Please allow upto 10 working days for refunds to be processed once returns have been received
  • Once received and inspected, we will send an email to notify you of the approval or rejection of your refund
  • Approved return funds will automatically be refunded to the original payment method and a confirmation email of such shared
  • For international orders any cutsoms and duties we may incur on retrieving this parcel will be deducted from your refund